The reason is that the drive's firmware comes from LG somewhat crippled. I bought it through one of the suggested sellers on the makemkv website. I didn't buy it "out of the box" however. Just be aware that you won't likely have 100% success in getting 4k discs to work and you could potentially brick your drive permanently. If you have the NS50 version and you don't mind giving it a try, check out the link provided by Poker354. The WH16NS40 drive is not an "official" 4k drive and that is why it comes with a list of caveats. There are many methods to rolling back the firmware, most are not straightforward and it's possible you'll brick your drive. If you have the NS50 version and your firmware is higher than 1.2, it will be impossible to use this drive to rip 4k discs without different firmware. If you have the NS40 version of the drive you won't have much (any?) success getting 4k discs to rip. Before I bricked my drive I was only successful in ripping 3 of my 15 4k discs. The makemkv developer has a custom firmware for the NS50 version of the drive (manufactured after 2015) that will successfully rip 4k. Is it the WH16NS40 (svc NS50) drive or the WH16NS40 (svc NS40) drive? If you look at the model number, there will be a revision number next to it.
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